Privacy Policy

1. Information We Collect

We collect information in three primary ways: (a) information you provide directly to us, (b) information collected automatically when you use the site, and (c) information from third-party providers such as Google.

Information you provide

• Account information: Name, email address, profile picture, and username when you register.
• User-generated content: Comments, blog posts, ratings, or feedback you submit.
• Communications: Any messages or correspondence you send to us via support forms or email.
• Newsletter sign-ups: Email address used solely to deliver newsletters you have requested.

Information collected automatically

• Device & browser information: IP address, browser type, operating system, screen resolution, and language preference.
• Usage data: Pages viewed, time on site, click patterns, referring URL, and interaction events.
• Cookies & similar technologies: See our Cookie Policy for full details.

2. How We Use Your Information

• Provide, maintain, and improve LearnLumina’s features and content.
• Personalise your experience and remember preferences (such as theme or saved stories).
• Process and respond to your inquiries, support requests, and feedback.
• Send transactional emails (e.g. account verification, login codes) and, where you have opted in, marketing newsletters.
• Analyse traffic and usage to understand what content is most valuable and improve site performance.
• Detect, prevent, and address security threats, fraud, or violations of our Terms of Service.
• Comply with legal obligations and respond to lawful requests from authorities.

3. Google AdSense & Third-Party Advertising

LearnLumina uses Google AdSense, a third-party advertising service provided by Google LLC, to display advertisements on certain pages of our site. AdSense uses cookies and similar technologies to serve ads based on your prior visits to our site or other websites. These cookies allow Google and its partners to deliver personalised advertising and measure ad performance.

• Google’s use of advertising cookies enables it and its partners to serve ads based on your visit to LearnLumina and other sites on the Internet.
• You may opt out of personalised advertising by visiting Google Ad Settings.
• You may also opt out of third-party vendor use of cookies for personalised advertising by visiting aboutads.info/choices or youronlinechoices.com.
• For more information on how Google uses data from sites that use its services, please review Google’s privacy policy for partner sites.

We do not knowingly serve personalised ads to users in regions where doing so would be unlawful. Where required, we display non-personalised ads instead.

4. Analytics

We use Google Analytics to understand how visitors interact with LearnLumina. Google Analytics uses cookies to collect aggregate information such as page views, session duration, and traffic sources. The information generated is transmitted to and stored by Google. To opt out of Google Analytics tracking across all websites, install the Google Analytics Opt-Out Browser Add-On.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information only in limited circumstances:

• Service providers: Trusted third parties (such as hosting, analytics, email delivery, and authentication providers) that process information on our behalf under strict confidentiality obligations.
• Advertising partners: As described in section 3, advertising partners like Google AdSense may receive limited data via cookies for ad delivery and measurement.
• Legal requirements: When required to comply with applicable laws, court orders, or governmental requests.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you if such a transfer occurs.

6. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal exceptions.
• Opt-out of marketing: Unsubscribe from newsletters at any time using the link in each email.
• Cookie controls: Disable or delete cookies via your browser settings (this may affect site functionality).

GDPR (European users)

If you are located in the European Economic Area (EEA) or the United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability, the right to restrict processing, and the right to object to certain types of processing. The legal bases for our processing include consent, contractual necessity, legitimate interests, and compliance with legal obligations.

CCPA (California users)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the right to know what personal information is collected, the right to request deletion, and the right to opt out of the “sale” of personal information. We do not sell personal information as defined by the CCPA.

To exercise any of these rights, contact us via the support page. We will respond within the timeframes required by applicable law.

7. Data Security

We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted connections (HTTPS), secure authentication, role-based access controls, and regular security reviews. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as is necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is retained for the duration of your active account, plus a reasonable period thereafter. Aggregated, anonymised data may be retained indefinitely for analytics purposes.

9. Children’s Privacy

LearnLumina is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. Our bedtime stories and family content are intended to be read with parental supervision. If you believe a child has provided us with personal information, please contact us immediately and we will delete that information.

10. International Data Transfers

LearnLumina operates globally. Your information may be transferred to, stored, and processed in countries other than your country of residence. Where personal information is transferred outside of the EEA or UK, we use appropriate safeguards (such as Standard Contractual Clauses) to ensure an adequate level of protection.

11. Third-Party Links

LearnLumina may contain links to third-party websites, embedded videos (such as YouTube), or other resources operated by parties not affiliated with us. We are not responsible for the content or privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you via email or a prominent notice on the site. Your continued use of LearnLumina after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through the support page on our site. We aim to respond to all inquiries within a reasonable timeframe.